Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of rareshipping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
The 12-inch liner is just right, not too big or too small, and the quality is also superb, highly recommended.
Customer –
Perfect!
Customer –
Hello, the product is in accordance with the photos, I just received it, it arrived quite quickly. He’s really soft and looks good.
S***o –
Всё соответствует описанию. Супер.
F***m –
It is very big and it’s soft inside seems to protect well and then seems very solid She arrived in 7 days
A***t –
A good cover, sat well, but there are a couple of centimeters from the edge, not critical. No smell. The seams are good.
R***o –
Perfecto, le quedó genial a mi huawei de 13”
Y***s –
Arrive good quality product is observed for 15.6 inch laptop.
K***k –
It took less than 10 days! It’s a bigger pinch than what it indicates, but it’s okay, in my case 14 inches, it’s not tight. It’s loose.
A***a –
Very good case, I’m fast, I’m very happy and I recommend it.
M***m –
Evrything is ok
N***k –
Excellent bag, color, size, all cool, fast delivery, two weeks in Prague, thanks to the store
C***m –
I love it. Very beautiful, the color is the same in the photo, anti water, inside is spectacular
Customer –
Very good quality
Customer –
Very satisfied with my purchase!
Customer –
I actually thought this was black when clicking order, so I didn’t mean to buy this because it does say it’s navy. Nonetheless the quality is excellent. The padding is thick and there is fur inside too for extra care. Feels very waterproof. My MacBook Pro 2015 fits in here beautifully.
N***s –
That’s three cases I buy from this store. Quality and speed in shipping. Thank you
T*** –
Super good cover inside brings like cotton, which helps the pc a lot. It takes long to reach Chile less than the recommended mes.100 %!
C***e –
A pouch of excellent quality, solid, arrive in France in 7 days. Very nice store. I highly recommend
J***a –
Excellent for your money, inside soft, in size.
Customer –
Juste like in the picture and the inside is very smooth 10/10 hardly recommend
Customer –
Wow super happy with this order. Sleeve is thick and made of a soft lining. Color is great. Will protect my laptop very good. I ordered one size bigger to be sure and has a little bit more space in de sleeve, which is good. Thank you store!
A***v –
Big but better to take with a handle
V***v –
Нормальная сумка, даже чуть великовата для мак бук 16
S***r –
Very nice, quality is perfect)
N***N –
It came to Me very quickly, it comes just like, good material and I love that the inside is soft to avoid damage to the laptop.
J***s –
Good quality cover with a kind of velvet inside that makes it padded. Happy with the purchase.
M***s –
Perfecta para Macbook pro 13 pulgadas. Relación calidad precio excepcional.
Customer –
1.Very good quality. Took a while to get here from the China but very happy with the purchase.
Customer –
2.I’ve never used a laptop sleeve since I’ve always had laptop bags but this time I decided to get a laptop sleeve so I can put my laptop safely in my backpack. My laptop sits behind the comfy material that this sleeve is made out of and I don’t have to ever worry that it will break when it shifts form side to side. If needed I can always just bring the sleeve by itself.
Customer –
6.Very good product, well done, good material. Excellent product for the price.
C***a –
Very good quality, thick and fine interior. Pretty loud but pretty Color
Customer –
All right, fast delivery and very well padded and protected
M***k –
Bag fire
N***a –
Just a wonderful laptop case!
Customer –
it came less than 5 days sinces the order confirmed
O***a –
The case is bright fuchsia color, not pink/dusty rose. Walls are thick and soft, quality is nice. For 13 inch tablet in protective case 13-inch-bag is very large. Shipping is fast, recommend.
B***u –
Perfect!!!! Thks a lot my deer !!
G***Q –
Product excellent and excellent free really short… Moreover the store has been very helpful! Wow ;D
D***n –
Excellent product. He arrived in Spain in no time. Suitable material quality. I ‘d buy it again. Compatible with Huawei Matebook 13 AMD 12-inch case
B***d –
great sleeve and the 13,3inch size was perfect for my HP x360 14inch chromebook. ordered by cm sizing. inside is super soft and the outside pocket is good for keeping phone, cords, mouse or other accessories…. fits more than I thought it would. happy customer. delivery to NL in just 10 days!
I***z –
Identical to the photo, looks good on my laptop. I love it.
V***v –
Great bag! With soft inner Lining. The laptop fit like a glove. The goods came very quickly. Everyone is happy and from the heart thank you. I recommend the store.
A***e –
Genial
F***o –
Very nice, as it appears in the description. It took about 2 weeks to arrive in Chile. Recommended!
A***h –
The product is excellent, I did not even expect such high quality for a low price. Inside is a soft lining. Advise!
B***a –
All great, arrived in good condition, quite cuddly inside