Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of rareshipping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I***e –
Everything works well-cuts! Recommend!
V***v –
The order was executed in 18 days, but unfortunately came with marriage. The magnetic head was embroidered, in this connection there was unstable charging. I opened a dispute to be replaced by a head or returned funds without returning the goods. As a result, I was returned the cost of the most contact head. I will order it now separately.
R***r –
The goods came, but one lace does not work
G***r –
The order came in 2 weeks and 1 day to Moscow. The quality is excellent. Everything works.
R***m –
It came relatively quickly. They haven’t tried it yet. Externally, the goods are satisfied.
I***v –
OK for your money. The backlight is too bright, wanted with less brightness-at night it burns like a night light, annoying. I did not like that it shines blue, although the color of the cable and the connector is red. In general, the declared functions correspond, it came as usual in time, not quickly, not long. You can advise the goods and the store.
R***n –
Fast Delivery
V***v –
It came intact. Everything works. I’m happy with everything.
P***k –
Is OK. It’s been a month. Put it in the mailbox. Not tracked
K***z –
n ʞuɐɥʇ
Customer –
It went longer than necessary, problems with Russian mail… all as in the description
N***a –
The goods are satisfied. Ordered 2 meters really long. I’ll order another one. Thank you to the store the goods came quickly. Advise.
G***V –
Very quickly sent straight to the box in the lid (3 weeks). The micro tip holds tightly and does not hang out. Magnetizes tightly.
V***v –
Very long delivery!! Charging working, the indicator lights, the phone charges
S***n –
Thank you. The description is accurate, sent quickly, everything works.
R***k –
A grade
K***o –
Got it. It was a long track. Put it in the mailbox. The magnet is working, charging is going.
R***r –
The parcel received thanks checked everything works
I***a –
It’s like the description. Good magnet.
O***r –
Thank you very much!!!
A***v –
Delivery 1 month. Everything works.
R***v –
Normul
R***y –
Good product, arrived before the date, I have used it and fulfill its function, I would have liked in the same purchase to be able to choose the micro SD plug as well.
J***e –
Very good quality. It is buying worth again. Honestly, it is a little disappointing that high speed charging does not work (3.0A). But i m very work it with this price. Supremely product quality is terrific. Especially price is. Mobile phone using the latest piece of high speed charge is being safe, easy to take only This price for living ranging sunflower cotton bad buyers this is. Fully satisfied. Stock purchase scheduled.
A***v –
Everything works, I recommend the store!
U***u –
The goods came quickly. The cable is 1 meter long. I ordered 2, both work. The plug itself in the phone is inserted easily, but it’s difficult to pull out. When turned on in the partition is highlighted. If you hang the phone, it holds, but if you swing a little, it falls. Both parts of the charge, of course, everyone is magnetized to themselves.
D***e –
Great, arrived as in description
W***o –
Everything is super!!!
Y***a –
Everything corresponds to the description. I order not for the first time. Recommend.
Customer –
Fast shipping. Very good product. Moving head. All comply with the description. Recommend
N***a –
Everything has come. The thing is excellent, the connector does not spoil the phone. The store answers all questions. Thanks seller
P***a –
good working, received early in 3 week
E***r –
Fast shipping. Good quality cable. I tried it and fast charging
O***o –
I ordered 2 PCs came quickly, everything matches and works
K***k –
Hello, the goods are satisfied with everything came in time qualitatively thanks to the store.
M***v –
Everything works
M***a –
Charging is good, glows, until you get out of the outlet, The Wire is reliable, the magnet attracts well
L***z –
I’m very late.
R***m –
Less than a month before Mo. Took two sets. With one order, and with the second problem. On the cable magnetic connector is poured with glue, because of this, the central spring-loaded contact does not move, and accordingly prevents normally joining the magnetic insert.
R***r –
Good Goods sold well quickly sent
A***a –
Slabenko charges
E***s –
The store spoke. On all questions promptly. No complaints.
A***v –
Everything is fine!
S***i –
Everything as usual ~ good.!
V***v –
The cable is good, it came quickly.
A***g –
works as described
A***o –
Thank you all well delivery fast