Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of rareshipping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Z***o –
The magnet is good, keeps qualitatively, nothing is unglued)
A***v –
Magnet is weak with what Compare. delivery is long.
O***n –
Good
T***d –
seems great. as described. shipping took some time
R***v –
Great Holder
A***v –
Is OK. I did not communicate with the store.
P***r –
Very good already bought many magnets for cellphone and this was without doubt the best today
V***v –
Norms magnet
I***a –
A smart thing, magnets hold perfectly on the phone, and on the panel. Thank you to the store, I will order more.
Customer –
Pritensiy no, everything is fine
M***s –
Product same as description, I have yet to try to tell if it remains attached or less, arrived in about 20 days in Italy
A***v –
Delivery 2 months to Bashkortostan. looks norms, but on the torpedo does not bite, fell off with the phone.
E***a –
Good holders! Recommend!!!
M***M –
It was two months ago, but the Russian post office
A***n –
The product fully corresponds to the description. I haven’t tried it yet in the leeks.
O***o –
Great Magnet! Thank you!
R***v –
Delivery month. Phone holds
D***v –
The parcel say so arrived not quickly, the store replied quickly, the goods also did not please, before that, she was thicker than the magnet, and that was a ton, on this and the magnet is weaker, but I think it will be kept if the phone will fall off I will add
S***n –
Shipping fast. The goods are satisfied.
S***n –
The goods are satisfied.
R***r –
Long went, but the magnet is powerful.
S***T –
To RB, the delivery took 28 days. Keeps it good.
K***r –
great
A***a –
The magnet came, just longer than expected. Safe. Very powerful holds tight. I’m happy with the purchase. Recommend product)
I***v –
Good qulity
D***v –
Everything came in integrity. The goods went long, not tracked at all. Brought to the mailbox. Thank you store. It’s bad that there is no delivery alert.
P***p –
I bought the goods 09.08.2020 I placed order 26.09.2020 goods arrived, I recommend store!
Customer –
Good.
Customer –
nice
S***a –
Excellent magnet holder for the store’s phone recommend thank you to him
R***i –
Fast shipping, good quality.100 % recommended store
R***a –
Delivery 1,5 month to Bashkiria, the goods are according to the description