Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of rareshipping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
W***w –
The box is excellent smart watch was remember but the watch was not damaged, everything works perfectly, the store of 5 stars, I recommend
B***o –
Great
B***r –
Gostei
Customer –
I like the very good product.
J***a –
Super good watches, for the price are very good specifications.
A***n –
It came very quickly, everything as in the description, a good store, the clock works.
Customer –
Beautiful.
C***e –
ok
J***s –
Fast shipping good product well packed.
Customer –
They arrived earlier than expected
A***o –
excellent
S***n –
For the Moroccans GA, you have one housing code VDIK and Raqah and one astali laplicasio called fitpro and a clock with a balbotot and net as a control in which to GTI khadama Mezian and kshoud sharj as a advice to her❤️❤️
I***i –
The watch is very good.Thanks.
H***a –
The product arrived very quickly and at the door of the House, equal to the description.
F***f –
They arrived in perfect condition and fast shipping within the expected date.
Customer –
The product arrived in 3 weeks
A***a –
This beautiful one I love.
J***z –
The package arrived very quickly. The clock came in excellent condition. It works well shows the time and the synconization works however it restarts in ocations the application that comes with the clock restarts and all the confuration is lost.
B***i –
worth buy, good store, fast shipping, received the item earlier
T***e –
Good portable watch.. fast shipping too
B***h –
very good item….
Customer –
Item as described recommended store arrived in the country in exactly one month
Customer –
Perfect.
D***a –
Perfect
R***d –
Bon produit
R***s –
Expected more by beautiful pics. Horlige is nothing wrong with it for this price so is there niksn to complain about
V***a –
Super, though very difficult to sync with iPhone 11
Customer –
I accept the order good condition is good operation
Customer –
It’s really quickly ובדיוק like שבתמונה.
A***s –
Is a beautiful watch, with very few resources. Evaluating money, there are other models price range with more features. (Y68 and D20). As the store, no complaint, fast and well packed.
A***r –
At the top store correct
P***p –
Nuuu took for 140 hryvnia 20 zlotys and 5 zlotys delivery so-so deshmansky well if the child or someone then as a gift, I will be able to charge my own similar week and give someone
H***y –
It’s not bad in comparison with its price, recommended.
Customer –
Very simple but very nice
T***z –
Just need to try
A***e –
Good product cost benefit acceptable all OK For sync first do register on app FitPro, registration made log and give all permissions to FitPro and after pair via Bluetooth watch —> cell and TD becomes automatic… Time is set to receive MSG face whats etc turn on app FitPro Thank you store
F***e –
satisfied
R***a –
great product. thank you
E***r –
ok
F***r –
Product arrived
E***a –
Arrived faster than expected thanks
A***J –
Sent very fast, and ordered more things on AliExpress and most take to arrive, but this one arrived in 10 days to Mexico
I***s –
The product arrived ahead of schedule, well packed, enjoyed.
C***a –
It works well, arrived in estimated time.
M***z –
Excellent functionality for the price. I’ll buy more, to resell.
T***t –
Just received зарижаетсья
O***s –
Very simple is like a bracelet but for the price
R***r –
An excellent smart watch with a large screen and a very convenient charging contact. Fully matches the description. Ultra-fast delivery 9 days to Moscow. Tracking all the way is detailed. I recommend it, a good store!
W***s –
The product complies with the advertised.
A***s –
Parabéns store
R***o –
Well the product, super protected its reservoir, lasts very little battery 6 hrs, it looks very little your outdoor screen with daylight, but it is super complete in applictions
P***X –
Product great quality. It was very complicated bag as bears, Despois as carries it improved my life. After delay just be free to all.
A***i –
As described
S***a –
great
J***j –
I arrive very fast and in good condition
D***o –
He arrived very fast, in only 10 days! It’s just as offered. For the cost it meets the basics. Cost = benefit.
R***o –
Good product and complete on app, very dark screen to the Sun, 8 hrs Battery